Onramp Money recently addressed growing concerns from Pi Network users regarding wallet issues following attempts to purchase Pi tokens. In a post shared on X, the company acknowledged receiving numerous inquiries from pioneers who completed transactions but did not see the tokens reflected in their wallets. Onramp clarified that the integration with Pi Network is still underway and emphasized the importance of patience during this transitional phase.
The company strongly advised users to refrain from making additional purchases until the integration is officially completed. According to Onramp, the full rollout is expected to take place in the second or third week of August. Any transactions that currently appear stuck will be resolved once the integration goes live. To avoid misinformation, Onramp reminded users that all official updates will be communicated exclusively through its verified social media accounts.
This clarification follows a wave of reports, particularly from Vietnamese users, who claimed that fiat currency had been deducted from their accounts but no Pi tokens had been delivered even after several days. In response, community members have called for clearer and more direct communication to reduce confusion and anxiety.
These issues emerged shortly after Pi Network quietly introduced a new “Buy” feature within its Pi Wallet. This feature, developed in collaboration with Banxa and Onramper, allows users to purchase Pi tokens using familiar payment options such as debit cards, credit cards, and Google Pay. The tool was designed to simplify the process of acquiring Pi tokens, but its premature activation has led to unexpected complications.
Earlier, Pi Network announced its partnership with Onramp Money to enable users to convert Pi tokens into over 25 local currencies, including Indian Rupees, Mexican Pesos, Nigerian Naira, Vietnamese Dong, Turkish Lira, and Euros. This move was seen as a major step toward bridging the gap between digital assets and traditional fiat currencies, offering pioneers faster access to usable funds.
The collaboration reflects Pi Network’s broader goal of making Pi tokens a practical currency for everyday use. It also supports the platform’s vision of building a decentralized financial ecosystem that mirrors the simplicity of conventional banking.
Despite the excitement surrounding these developments, the rollout has highlighted ongoing challenges. Critics argue that the “Buy” feature should have remained inactive until the system was fully prepared. Meanwhile, Pi Network recently updated its branding with a new cover photo, which many interpret as a signal of progress in its Open Mainnet phase. Until the official launch, users are advised to pause token purchases and await further updates.
